Terms & Conditions
VisiAble is a digital accessibility brand and service operated by Tempo Pixel Portal (“TempoPixel”, “we”, “us”, or “our”). These Terms govern the use of VisiAble’s website, subscription services, VisiWidget, and professional accessibility services.
Last Updated: 4 September 2026
01. Acceptance of Terms
Please read these Terms and Conditions carefully before accessing or using VisiAble’s website, platform, products, subscription plans, or professional services.
By creating an account, purchasing or subscribing to a VisiAble service, using VisiWidget, engaging VisiAble for professional services, or otherwise accessing or using our services, you agree to be bound by these Terms and Conditions and any applicable service order, proposal, or agreement.
If you are accepting these Terms on behalf of an organization, you confirm that you have the authority to bind that organization to these Terms.
You must be at least 18 years old and legally capable of entering into a binding agreement to use our services.
If you do not agree to these Terms, you should not access or use VisiAble’s services.
02. Scope of Use
These Terms apply to your access to and use of VisiAble’s website, platform, subscription plans, VisiWidget, accessibility tools, and professional services.
Certain services may be subject to additional terms set out in a proposal, quotation, order form, statement of work, or other written agreement between you and VisiAble.
If there is any conflict between these Terms and a specific written agreement for a particular service, the specific agreement will take precedence for that service.
03. Subscription Services and License
Subject to these Terms and payment of the applicable subscription fees, VisiAble grants you a limited, non-exclusive, non-transferable, and revocable right to access and use the VisiAble platform, VisiWidget, and other features included in your subscription for your internal business purposes.
Each website or domain requires an active subscription unless otherwise specified in the applicable plan, proposal, order, or written agreement. A single VisiAble account may manage multiple websites and subscriptions.
The features and services available to you depend on the subscription plan selected and may change when you upgrade, downgrade, renew, or cancel a subscription.
You may not copy, resell, sublicense, distribute, reverse engineer, modify, or commercially exploit VisiAble’s software or technology except where expressly permitted by VisiAble in writing or by applicable law.
Your right to use the subscription services continues only while the applicable subscription remains active and in accordance with these Terms.
04. Accessibility and Conformance
VisiAble provides accessibility tools and professional services designed to help organizations identify accessibility barriers, improve digital accessibility, and address recognized accessibility standards and applicable requirements.
VisiWidget provides configurable accessibility controls that allow users to adapt aspects of their digital experience. VisiWidget is designed to complement an organization’s broader accessibility efforts and does not replace accessible design, development, content practices, professional testing, or remediation.
The use of VisiWidget, or any other individual VisiAble product or service, does not by itself guarantee conformance with WCAG or compliance with any applicable law, regulation, standard, or accessibility requirement.
Where VisiAble provides professional accessibility audits, testing, remediation guidance, VPAT/ACR documentation, or related services, findings and recommendations are based on the agreed scope, applicable criteria, and the state of the digital product or content at the time of assessment.
Accessibility requirements may vary depending on jurisdiction, industry, organization, technology, and intended use. Customers remain responsible for determining the legal and regulatory requirements applicable to their organization and digital properties.
05. Support Services
VisiAble provides customer support for its subscription services in accordance with the applicable subscription plan or written agreement.
Support may include assistance with account access, VisiWidget installation and configuration, platform functionality, technical issues, and general guidance related to the use of VisiAble’s subscription services.
Support does not include professional accessibility audits, remediation work, custom development, VPAT/ACR preparation, accessibility consulting, or other professional services unless expressly included in the applicable plan, proposal, or written agreement.
Support availability, response times, communication channels, and level of assistance may vary depending on the subscription plan or service agreement.
VisiAble may provide updates, documentation, guides, or other resources to assist customers in using its services.
06. Acceptable Use
You agree to use VisiAble’s services only for lawful purposes and in accordance with these Terms.
You must not:
- Use the services in any unlawful, fraudulent, abusive, or unauthorized manner.
- Attempt to gain unauthorized access to VisiAble’s systems, accounts, networks, or infrastructure.
- Interfere with, disrupt, damage, or compromise the security, availability, or operation of the services.
- Copy, modify, reverse engineer, decompile, reproduce, resell, sublicense, or distribute VisiAble’s software or technology except where expressly permitted by VisiAble or applicable law.
- Use automated methods to access, extract, scrape, or collect data from the VisiAble platform except through functionality expressly provided or authorized by VisiAble.
- Introduce malicious code, malware, viruses, or other harmful technologies into the services.
- Use the services in a way that infringes the intellectual property, privacy, or other rights of VisiAble or any third party.
- Share account credentials with unauthorized persons or attempt to circumvent subscription, usage, or security restrictions.
VisiAble may suspend or restrict access to the services where it reasonably believes these Acceptable Use requirements have been violated, subject to these Terms and applicable law.
07. Confidentiality
During the course of providing its services, either party may receive confidential or non-public information from the other party, including business, technical, operational, security, commercial, or other proprietary information.
Each party agrees to use such information only for the purpose of providing or receiving the applicable services and to take reasonable measures to protect it from unauthorized access, use, or disclosure.
Confidential information does not include information that is publicly available through no breach of these Terms, was lawfully known to the receiving party before disclosure, is received lawfully from a third party without confidentiality restrictions, or is independently developed without use of the other party’s confidential information.
A party may disclose confidential information where required by law or a competent authority, subject to applicable legal requirements.
These confidentiality obligations will continue after termination or completion of the applicable subscription or professional services engagement.
08. Legal and Regulatory Compliance
VisiAble’s services may be accessed and used by customers in different jurisdictions. Accessibility, privacy, data protection, and other legal or regulatory requirements may vary by country, region, industry, and organization.
Customers are responsible for determining and complying with the laws, regulations, standards, and other requirements applicable to their organization and use of VisiAble’s services.
VisiAble may provide information, assessments, documentation, and guidance relating to recognized accessibility standards and requirements. Such services are intended to support accessibility efforts and do not constitute legal advice or guarantee compliance with any specific law or regulation.
Customers must not use VisiAble’s services where such use would violate applicable law.
09. Privacy and Data Protection
VisiAble processes personal data in accordance with its Privacy Policy and applicable data protection requirements.
In providing its services, VisiAble may process information necessary to operate customer accounts, manage subscriptions, provide support, deliver professional services, maintain security, and improve the functionality and performance of its services.
Where VisiAble processes data on behalf of a customer in connection with the services, such data will be used only as necessary to provide, maintain, secure, and support the applicable services, or as otherwise permitted by the customer or required by law.
Customers are responsible for ensuring that they have the necessary rights, permissions, and lawful basis to provide VisiAble with any personal data, website data, content, or other information required for the services.
VisiAble applies reasonable technical and organizational measures designed to protect information against unauthorized access, loss, misuse, alteration, or disclosure.
Additional information about how VisiAble collects, uses, stores, and protects personal data is provided in the VisiAble Privacy Policy.
10. Payments
Fees for VisiAble services are based on the subscription plan selected or the applicable proposal, quotation, order, statement of work, or other written agreement.
For subscription services, customers authorize VisiAble and its payment service providers to charge the applicable subscription fees and any applicable taxes using the selected payment method. Subscriptions may renew automatically in accordance with the billing cycle and renewal terms presented at the time of purchase.
For professional services, fees, payment schedules, milestones, and other commercial terms will be specified in the applicable proposal, quotation, statement of work, invoice, or written agreement.
Customers are responsible for providing accurate and current billing and payment information and for paying all applicable fees and taxes when due.
If a payment is unsuccessful or overdue, VisiAble may suspend access to the affected services after reasonable notice, subject to the applicable agreement and law.
Payments, invoices, and receipts for VisiAble services may be processed or issued by Tempo Pixel Portal (“TempoPixel”), the legal entity operating VisiAble.
11. Refund Policy
Fees paid for VisiAble subscription services are generally non-refundable once a paid subscription period has started, except where required by applicable law or expressly stated at the time of purchase.
Customers may cancel a subscription at any time to prevent future renewal. Cancellation does not normally provide a refund or credit for any unused portion of the current paid subscription period, and access to the applicable subscription services will continue until the end of that period.
Fees for professional services are subject to the applicable proposal, quotation, statement of work, or written agreement. Payments for work already performed, completed milestones, or costs already incurred are non-refundable.
If VisiAble is unable to provide a paid service for reasons attributable to VisiAble, any applicable refund or credit will be determined based on the affected service and circumstances.
Nothing in this Refund Policy limits any refund or cancellation rights that cannot legally be excluded under applicable law.
12. Intellectual Property
VisiAble and its licensors retain all rights, title, and interest in and to the VisiAble platform, VisiWidget, software, technology, designs, trademarks, branding, documentation, methodologies, templates, tools, processes, know-how, and other intellectual property owned or developed by VisiAble independently of a specific customer engagement.
These Terms do not transfer ownership of VisiAble’s intellectual property to the customer. Customers receive only the rights necessary to access and use the applicable services in accordance with these Terms and any applicable agreement.
For professional services, customers may use the reports, assessments, recommendations, VPAT/ACR documentation, and other deliverables specifically prepared for them for their internal business, accessibility, procurement, regulatory, and other intended organizational purposes.
Unless otherwise agreed in writing, VisiAble retains ownership of its pre-existing materials, methodologies, templates, tools, processes, and know-how used in creating professional service deliverables.
Customers retain ownership of the content, trademarks, data, materials, and other intellectual property they provide to VisiAble. Customers grant VisiAble the limited right to use such materials only as reasonably necessary to provide the agreed services.
Neither party may use the other party’s name, trademarks, logos, or other brand assets for marketing or promotional purposes without prior authorization, except where otherwise agreed in writing.
13. Third-Party Links and Services
VisiAble’s website and services may contain links to, or integrate with, third-party websites, platforms, products, or services that are not owned or controlled by VisiAble.
VisiAble is not responsible for the availability, content, security, privacy practices, terms, or operation of third-party websites or services. Your use of any third-party service is subject to the terms and policies of the applicable third party.
The inclusion of a link or integration does not imply endorsement or responsibility for the third-party service unless expressly stated by VisiAble.
14. Termination
Customers may cancel their subscription at any time in accordance with the applicable subscription and cancellation terms. Cancellation will normally take effect at the end of the current paid subscription period, unless otherwise stated or required by applicable law.
VisiAble may suspend or terminate access to all or part of the services if a customer materially breaches these Terms, fails to pay applicable fees when due, uses the services unlawfully or in violation of the Acceptable Use requirements, or creates a material security or operational risk to VisiAble, its services, or other users.
Where reasonably possible, VisiAble will provide notice and an opportunity to resolve the issue before suspension or termination. Immediate suspension may be applied where necessary to address fraud, unlawful activity, security threats, or other serious risks.
Professional services may be terminated in accordance with the applicable proposal, quotation, statement of work, or written agreement.
Upon termination or expiry, the customer’s right to access and use the affected services will end. Provisions that by their nature are intended to survive termination, including confidentiality, intellectual property, payment obligations, disclaimers, and limitations of liability, will remain in effect.
15. Indemnification
To the extent permitted by applicable law, you agree to indemnify and hold harmless VisiAble, its affiliates, directors, employees, and representatives from third-party claims, damages, liabilities, losses, and reasonable costs arising from:
- your unlawful or unauthorized use of VisiAble’s services;
- your material breach of these Terms;
- content, data, materials, or instructions provided by you that infringe the rights of a third party; or
- your violation of applicable law or the rights of a third party in connection with your use of the services.
VisiAble will provide reasonable notice of any such claim and, where appropriate, allow you to participate in its defense or settlement. You may not settle a claim in a manner that imposes liability, obligations, or admissions on VisiAble without VisiAble’s prior written consent.
16. Disclaimer of Warranties
To the extent permitted by applicable law, VisiAble’s subscription services, platform, VisiWidget, and related technology are provided on an “as available” basis. VisiAble does not warrant that the services will be uninterrupted, error-free, or compatible with every website, application, browser, device, third-party technology, or assistive technology.
VisiAble will perform professional services with reasonable care and skill and in accordance with the scope agreed with the customer. However, accessibility assessments, testing, recommendations, reports, and other professional services reflect the agreed scope, applicable criteria, and the state of the digital product or content at the time the services are performed.
VisiAble does not guarantee that the use of VisiWidget, an accessibility audit, remediation guidance, or any other individual product or service will result in full conformance with WCAG or compliance with any particular law, regulation, or accessibility requirement.
Except as expressly stated in these Terms or an applicable written agreement, and to the extent permitted by law, VisiAble disclaims all other warranties, whether express, implied, statutory, or otherwise.
17. Limitation of Liability
To the extent permitted by applicable law, VisiAble will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for any loss of profits, revenue, business opportunities, data, goodwill, or anticipated savings arising out of or relating to the use of, or inability to use, VisiAble’s services.
VisiAble will not be liable for accessibility issues, claims, or losses resulting from customer-controlled content, code, configurations, third-party technologies, changes made after an assessment or service delivery, or matters outside the agreed scope of VisiAble’s services.
To the extent permitted by applicable law, VisiAble’s total aggregate liability arising out of or relating to the services will not exceed the fees paid or payable by the customer to VisiAble for the affected service during the twelve (12) months preceding the event giving rise to the claim.
For professional services provided under a separate proposal, statement of work, or written agreement, any specific limitation of liability stated in that agreement will apply to that engagement.
Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited under applicable law.
18. Governing Law
These Terms are governed by and construed in accordance with the applicable laws of the United Arab Emirates.
Any dispute arising out of or relating to these Terms or VisiAble’s services will be subject to the jurisdiction of the competent courts of the United Arab Emirates, unless otherwise agreed in writing between VisiAble and the customer.
Where a separate proposal, statement of work, contract, or other written agreement specifies different governing law or dispute resolution terms, those terms will apply to the relevant engagement.
19. No Waiver; Severability
If VisiAble does not enforce any provision of these Terms, this will not constitute a waiver of its right to enforce that provision or any other provision in the future.
If any provision of these Terms is found to be invalid, unlawful, or unenforceable by a competent authority, that provision will be modified or limited to the minimum extent necessary, and the remaining provisions will continue in full force and effect.
20. Changes to These Terms
VisiAble may update these Terms from time to time to reflect changes to its services, business practices, legal or regulatory requirements, or other operational needs.
When material changes are made, VisiAble will provide reasonable notice through the website, platform, email, or other appropriate communication channel. The updated Terms will become effective on the date specified in the notice or published version.
Continued use of VisiAble’s services after the updated Terms become effective constitutes acceptance of the revised Terms, to the extent permitted by applicable law.
Changes to these Terms will not override specific terms agreed in a separate proposal, statement of work, contract, or other written agreement unless expressly agreed by the parties.
21. Contact
If you have any questions, concerns, or requests regarding these Terms and Conditions, please contact VisiAble at:
Email: info@visiable.ai
Website: visiable.ai
