Privacy Policy
1. Introduction
VisiAble is a digital accessibility brand and service operated by Tempo Pixel Portal (“TempoPixel”, “we”, “us”, or “our”).
This Privacy Policy explains how we collect, use, process, store, and protect personal information when you visit the VisiAble website, create or manage an account, subscribe to our services, use VisiWidget or the VisiAble platform, engage us for professional accessibility services, contact us for support, or otherwise interact with our services.
We are committed to handling personal information responsibly and in accordance with applicable data protection and privacy laws.
By using VisiAble’s website or services, you acknowledge the practices described in this Privacy Policy.
Last Updated: 4 September 2026
2. Information We Collect
The information we collect depends on how you interact with VisiAble and which services you use. We may collect the following categories of information:
Account and Contact Information
When you create an account, subscribe to a service, request information, or contact us, we may collect information such as your name, email address, company or organization name, job title, telephone number, and account details.
Subscription and Website Information
When you subscribe to VisiAble services, we may collect information related to your subscription, including the website or domain associated with the subscription, selected plan, subscription status, activation information, and service configuration.
Billing and Transaction Information
We may collect billing details and information relating to purchases, subscriptions, invoices, and transaction history. Payment card information is processed by our authorized payment service providers and is not stored directly by VisiAble.
Professional Services Information
When you engage VisiAble for professional accessibility services, we may collect or receive information necessary to perform the agreed services, such as website or application URLs, project information, accessibility requirements, technical information, documents, content, test credentials where required, and communications with your team.
Support and Communications
We may collect information you provide when contacting us for technical support, customer service, sales enquiries, consultations, or other communications.
Technical and Usage Information
When you access our website or platform, we may automatically collect certain technical information, such as IP address, browser type, device type, operating system, pages visited, timestamps, and information about how our services are accessed and used.
Cookies and Similar Technologies
We may use cookies and similar technologies to operate our website and services, remember preferences, understand usage, improve performance, and support security. Further information may be provided through our cookie notice or consent settings where applicable.
3. How We Collect Information
We collect information in several ways depending on how you interact with VisiAble:
Information You Provide Directly
We collect information that you provide when you create or manage an account, subscribe to our services, request a quotation or professional service, contact us, submit information through our website, communicate with our team, or provide materials required for an accessibility engagement.
Information Collected Automatically
When you access the VisiAble website, platform, or services, certain technical and usage information may be collected automatically through cookies, logs, analytics technologies, and similar tools.
Information Provided by Your Organization
If you use VisiAble through your employer, organization, or another authorized party, we may receive information about you from that organization as necessary to provide and manage the applicable services.
Information from Service Providers
We may receive limited information from third-party service providers that support our operations, such as payment processing, hosting, analytics, communications, or other technical services.
4. How We Use Your Information
We use the information we collect to operate, provide, maintain, and improve VisiAble’s services. Depending on how you interact with us, we may use your information to:
- Create, manage, and secure your VisiAble account.
- Process and manage subscriptions, websites, domains, and service configurations.
- Provide access to the VisiAble platform and VisiWidget.
- Deliver professional accessibility services, including audits, testing, remediation guidance, VPAT/ACR documentation, and related services.
- Process transactions and maintain billing, subscription, and payment records.
- Provide customer support and respond to enquiries, requests, and communications.
- Send service-related communications, including account, subscription, billing, security, and important service updates.
- Monitor, maintain, troubleshoot, and improve the security, reliability, functionality, and performance of our website, platform, and services.
- Analyze how our website and services are used and improve the user experience.
- Prevent fraud, misuse, unauthorized access, and other security threats.
- Comply with applicable legal, regulatory, accounting, and contractual requirements.
Where permitted by applicable law, we may also use your contact information to send you information about VisiAble services, updates, or offers that may be relevant to you. You may opt out of marketing communications at any time using the unsubscribe option provided in the communication or by contacting us.
5. Legal Basis for Processing Personal Information
Where required by applicable data protection laws, VisiAble processes personal information based on one or more of the following legal grounds:
- Performance of a Contract: Where processing is necessary to provide services you have requested, manage your account or subscription, process transactions, or fulfill our contractual obligations.
- Legitimate Interests: Where processing is necessary for our legitimate business interests, such as operating and improving our services, providing customer support, maintaining security, preventing fraud, and managing our business relationships, provided those interests do not override your applicable privacy rights.
- Consent: Where you have provided consent for a specific purpose, such as certain marketing communications or non-essential cookies, where consent is required by applicable law.
- Legal Obligations: Where processing is necessary to comply with applicable laws, regulations, legal processes, accounting requirements, or requests from competent authorities.
The legal basis applicable to a particular processing activity may vary depending on the nature of the information, the service involved, and the applicable jurisdiction.
6. VisiWidget and Website End-User Data
VisiWidget is designed to provide accessibility controls and personalization options to visitors of websites where it is installed.
VisiAble does not use VisiWidget to intentionally collect information that directly identifies individual website visitors, such as their name, email address, telephone number, or payment information.
VisiWidget may process limited technical information necessary to deliver its functionality, maintain security, remember user accessibility preferences, and support the performance and reliability of the service.
Accessibility preferences selected through VisiWidget are stored locally within the user’s browser to maintain the selected accessibility experience. When VisiWidget loads, it communicates with VisiAble’s systems as necessary to validate the applicable website subscription and the user’s accessibility preferences. VisiAble does not store these accessibility preferences in its database.
VisiAble does not sell personal information collected through VisiWidget or use accessibility preferences selected through VisiWidget for targeted advertising.
Website owners remain responsible for their own websites, privacy practices, cookies, content, and any personal information they independently collect from their visitors.
7. Professional Services and Customer-Provided Data
When a customer engages VisiAble for professional accessibility services, the customer may provide us with information, content, documents, website or application access, test credentials, technical materials, or other data necessary to perform the agreed services.
VisiAble will use customer-provided information only as reasonably necessary to perform the applicable professional services, communicate with the customer, prepare agreed deliverables, provide support, and meet applicable legal or contractual requirements.
Access credentials or other restricted information provided for testing purposes will be used only by authorized personnel for the applicable engagement and should be limited to the access reasonably necessary to perform the agreed work.
Customers are responsible for ensuring that they have the necessary rights, permissions, and lawful basis to provide VisiAble with any personal information, content, credentials, or other data required for the services.
VisiAble will not use confidential customer materials obtained through a professional services engagement for unrelated marketing or promotional purposes without the customer’s authorization.
Where appropriate, additional requirements relating to confidentiality, data handling, access, retention, or deletion may be specified in the applicable proposal, statement of work, confidentiality agreement, or other written agreement between VisiAble and the customer.
8. Payments and Payment Service Providers
Payments for VisiAble subscriptions and other paid services may be processed through authorized third-party payment service providers.
VisiAble does not directly store complete payment card details. Payment information required to process a transaction is submitted to and processed by the applicable payment service provider in accordance with its own privacy and security practices.
VisiAble may receive and retain limited transaction information, such as the customer name, billing details, transaction amount, currency, payment status, subscription information, invoice or receipt details, and transaction identifiers, as necessary to manage subscriptions, maintain financial records, provide customer support, and comply with applicable legal and accounting requirements.
VisiAble is operated by Tempo Pixel Portal (“TempoPixel”), and payments, invoices, and receipts for VisiAble services may be processed or issued by TempoPixel.
Payment service providers may process personal information in accordance with their own privacy policies and applicable data protection requirements.
9. Cookies and Similar Technologies
VisiAble may use cookies and similar technologies on its website and platform to operate essential functionality, maintain security, remember preferences, understand how our services are used, and improve performance and user experience.
Some cookies may be necessary for the website, platform, account, or subscription services to function properly. Other cookies, such as analytics or marketing cookies, may be used where permitted by applicable law and, where required, with your consent.
We may use third-party analytics or technology providers that place or access cookies or similar technologies in connection with their services. Information collected through these technologies is processed in accordance with the applicable provider’s privacy practices and our agreements with them.
You can manage cookies through your browser settings and, where available, through the cookie consent controls provided on the VisiAble website. Disabling certain cookies may affect the functionality or performance of some parts of our website or services.
Where required by applicable law, we will request consent before placing non-essential cookies or similar technologies on your device.
10. Third-Party Service Providers and Integrations
VisiAble may use trusted third-party service providers to support the operation and delivery of its website, platform, subscription services, professional services, and business operations.
These providers may support functions such as website and cloud hosting, payment processing, analytics, communications, email delivery, customer support, security, infrastructure, and other technical or operational services.
Third-party service providers may process personal information only to the extent necessary to provide their services to VisiAble or as otherwise permitted or required by applicable law. Where appropriate, we require service providers to handle personal information in accordance with applicable data protection and confidentiality requirements.
VisiAble may also integrate with third-party platforms or services at the customer’s request or as part of certain service functionality. The use of those third-party services may also be subject to their own terms and privacy policies.
VisiAble is not responsible for the independent privacy practices of third-party websites or services that are not controlled by VisiAble.
11. How We Share Information
VisiAble does not sell personal information.
We may share personal information only where reasonably necessary to operate our business, provide our services, fulfill contractual obligations, or comply with applicable legal requirements.
We may share information with:
- Service Providers: Trusted third-party providers that support functions such as hosting, infrastructure, payment processing, email delivery, analytics, security, communications, and customer support.
- Professional Advisers: Accountants, auditors, legal advisers, insurers, and other professional advisers where reasonably necessary.
- Authorities and Legal Requirements: Government authorities, regulators, courts, or other parties where disclosure is required by applicable law, legal process, or a valid request from a competent authority.
- Business Transactions: In connection with a merger, acquisition, restructuring, financing, sale of assets, or similar business transaction, subject to appropriate confidentiality and data protection measures.
- With Your Authorization: Where you request, authorize, or consent to the sharing of information with another party.
Where personal information is shared with service providers acting on our behalf, we take reasonable steps to ensure that the information is used only for the relevant purpose and handled in accordance with applicable privacy and data protection requirements.
VisiAble does not share personal information with third parties for their independent marketing purposes without appropriate authorization or another lawful basis.
12. Data Retention
VisiAble retains personal information only for as long as reasonably necessary to fulfill the purposes for which it was collected, provide and manage our services, maintain appropriate business and financial records, resolve disputes, enforce agreements, and comply with applicable legal, regulatory, accounting, or security requirements.
Retention periods may vary depending on the type of information, the nature of the service, the duration of the customer relationship, contractual requirements, and applicable law.
Account, subscription, transaction, and billing records may be retained for a reasonable period after an account or subscription ends where necessary for legal, accounting, tax, fraud prevention, or legitimate business purposes.
Information and materials provided for professional accessibility services may be retained for the duration of the engagement and for a reasonable period afterward to support deliverables, follow-up services, contractual obligations, or record-keeping requirements, unless a different retention period is agreed with the customer.
When personal information is no longer reasonably required, VisiAble will delete, anonymize, or otherwise securely dispose of it, subject to applicable legal and technical requirements.
13. International Data Transfers and Processing
VisiAble operates from the United Arab Emirates and works with authorized personnel, service providers, and technology infrastructure that may be located in different jurisdictions.
As part of providing and supporting our services, personal information may be accessed, processed, stored, or transferred outside the country in which it was originally collected.
Where personal information is processed or transferred across borders, VisiAble takes reasonable steps to ensure that it is handled in accordance with applicable data protection requirements and appropriate confidentiality and security measures.
Where required by applicable law, appropriate safeguards or recognized data transfer mechanisms may be used to protect personal information transferred between jurisdictions.
14. Data Security
VisiAble applies reasonable technical and organizational measures designed to protect personal information against unauthorized access, use, disclosure, alteration, loss, or destruction.
These measures may include access controls, authentication, secure communications, system monitoring, data protection practices, and restrictions on access to personal or confidential information based on operational need.
Access to personal information is limited to authorized personnel and service providers who require access to perform their responsibilities or provide services on behalf of VisiAble, subject to appropriate confidentiality and security obligations.
While VisiAble takes reasonable measures to protect information, no website, online service, transmission method, or storage system can be guaranteed to be completely secure. Customers and users are also responsible for protecting their account credentials and notifying VisiAble promptly if they suspect unauthorized access to their account.
15. Your Privacy Rights
Depending on your location and applicable data protection laws, you may have certain rights regarding your personal information.
These rights may include the right to:
- Request access to the personal information we hold about you.
- Request correction of inaccurate or incomplete personal information.
- Request deletion of your personal information where applicable.
- Request restriction of, or object to, certain processing activities.
- Withdraw consent where processing is based on your consent.
- Request a copy or transfer of certain personal information, where applicable.
- Opt out of marketing communications at any time.
- Submit a complaint to an appropriate data protection or regulatory authority where you have the right to do so.
These rights may be subject to limitations or exceptions under applicable law. We may need to verify your identity before processing certain requests in order to protect your information and prevent unauthorized access.
To exercise a privacy right or submit a privacy-related request, please contact VisiAble at info@visiable.ai.
16. Children’s Privacy
VisiAble’s website and services are intended for businesses, organizations, and adult users and are not directed to children.
VisiAble does not knowingly collect personal information directly from children through account registration, subscriptions, or professional services.
If we become aware that personal information from a child has been collected in circumstances where appropriate consent or another lawful basis is required and has not been obtained, we will take reasonable steps to delete or otherwise appropriately handle that information in accordance with applicable law.
If you believe that a child has provided personal information to VisiAble inappropriately, please contact us at info@visiable.ai.
17. Changes to This Privacy Policy
VisiAble may update this Privacy Policy from time to time to reflect changes in our services, business practices, technology, legal or regulatory requirements, or other operational needs.
When material changes are made, we will provide reasonable notice through the VisiAble website, platform, email, or another appropriate communication channel where required.
The updated Privacy Policy will become effective on the date indicated in the revised version. We encourage you to review this Privacy Policy periodically to stay informed about how VisiAble handles personal information.
The “Last Updated” date at the top of this Privacy Policy indicates when the policy was most recently revised.
18. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or how VisiAble handles personal information, please contact us:
Email: info@visiable.ai
Website: visiable.ai
